FREQUENTLY ASKED QUESTIONS
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Mothers, Entrepreneurs, Professionals, Retirees, Brides, etc. I am a very compassionate person and I treat all people with respect no matter their circumstance. All people have some form of clutter in their lives and there is nothing anyone has to feel embarrassed about. The key thing to remember is that you are taking a step today and making the choice and commitment to change your circumstance...and that is the type of person I want to work with.
Every customer is unique and I treat them as such, no matter if you are an existing or new customer. I don't believe in cookie cutter systems. I have a discovery session with you so I can meet with you to understand your individual needs, where you are in the process and where you want to be to determine how I can best assist. We then determine the best next steps for your unique situation and go from there.
Although I will assist the Client with performing very high-level cleaning (i.e., sweep and wipe down pantry prior to putting items back) I do not offer cleaning services. Please have someone available to handle any heavy cleaning that may be needed. If a deep clean is needed, I will break your project down into distinctive phases to allow you time to get that done prior to restocking/organizing your space.
In a nutshell, just about anything organization or process related. I've helped new businesses setup their back office and front office processes, helped with software implementations, basic website development, organizing pantries, closets, kitchens, office spaces, children's rooms, art studios, laundry rooms, coordinated weddings, planned new product and service launches and much more.
Absolutely! Most of my sessions are setup to be done virtually to make it more convenient for my client's schedule(s) and to allow for screensharing and recording. Each client has the choice of having a video, screenshare or audio only call with me. I also offer in-person sessions for local individuals. For an additional travel fee, I will travel outside that radius.
Purchases & Refunds
Yes, you can purchase hours on behalf of someone else as a gift. They can be purchased in $25 increments and are redeemable at cost. You will receive a gift certificate printout to present to the recipient.
Yes, checks are accepted, however, they must clear the bank prior to your scheduled session. If the payment is for an on-demand course, you will receive access once the check clears the bank.
Contact email@example.com to request a refund, but please make sure to review the refund policy included in the description of each event or course prior to purchasing as each differs.
I speak on a number of different topics. A list of the most popular topics are listed on the About Me page. I recommend if you have a specific event or topic in mind that you schedule a call with me to discuss your opportunity further.
Yes, I have done a number of podcast interviews. I recommend you contact me to discuss your opportunity further. I want to make sure it is a good fit.
Yes, each month I have an opportunity for a guest speaker to teach a session in our online community "The Circle". These are free to our community and are meant to teach a needed skill to our small business and professional community. If you are interested in being a guest speaker please schedule an appointment using the speaking link so we can discuss the opportunity further or use the contact form below.
Yes, I have found that most physical organization sessions require at least that. My sessions are unique in that I teach you as I help you with the physical organizing. If you prefer, you can take my Organize Your Space Like A Pro On-demand course which is cheaper and can be done at your leisure.
You are responsible for your own organizing expenses and supplies. Shopping services are available at my normal hourly rate plus cost of items purchased (unless paid for in advance). If subcontractors are needed, you are responsible for signing their contract and paying their bill directly unless otherwise arranged in advance. I do offer my Project Management services at my PM hourly rate, these are services that are needed to coordinate and manage subcontractors or space improvements that fall outside of organizing (i.e, painting, repair, furniture assembly, etc.).
Payments are due prior to each session. If you contract for a package rate, payment for each part of the package must be paid prior to booking that session. You also can purchase hours as gifts too. I accept all major credit cards, paypal and checks as well. I also can send an invoice for payment if you prefer, but payment must be received prior to your session (note: checks must clear the bank prior to your session being booked).
I go within a 40 mile radius of the 37219 zip code. at no additional charge. I charge my hourly rate for all mileage outside of that radius, unless otherwise negotiated in advance.
I understand the need to reschedule or cancel a session, however due to the demand of my time a 50% fee will be charged for cancellations made with less than 24 hours notice and a 10% fee for sessions that have been rescheduled more than one time, unless the session has been paid for in advance. There is no charge for cancelled consultation appointments.
If you click on the Login button by the event it will give you the option to register. You can also click on the register button in the upper right-hand corner.
Any events you see listed this way are not hosted by THB and they have their own registration link. I recommend you always read the detail of an event listed this way to ensure there isn't really a cost associated with it as well. I always set these events as free on my site since I can't point the pay button to another site. I don't want you paying me when you really should be paying someone else.
You will first need to log into the site. You can then click on the profile link in the upper right-hand corner or you can go directly to the course (under resources tab) in the course gallery.
Yes, if the topic and partnership are right. Contact me using the form below with details of your proposal and we will see if it's a good fit.
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